Privacy Policy

Last updated: August 16, 2025

This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, discloses, and protects information about you when you access or use our website at domain.biz and any related services, features, or content (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with the Service, including when you register for an account, enroll in a course, submit a form, or contact us for support. This may include:

• Full name and display name
• Email address
• Phone number
• Billing and payment information
• Account credentials
• Messages, feedback, or correspondence you send us

1.2 Information Collected Automatically

When you access the Service, certain information is collected automatically through your browser, device, or our servers. This includes:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Date and time of access
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, authentication providers, or analytics platforms, when you choose to connect those services to your account or when those services share data with us in accordance with their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to the Service
• To process transactions and send related notices, including purchase confirmations and receipts
• To deliver educational content, track progress, and personalize your learning experience
• To respond to inquiries, provide customer support, and resolve disputes
• To send administrative communications, such as updates to terms or this policy
• To send promotional communications about new courses, features, or offers, where you have opted in or where permitted by applicable law
• To analyze usage patterns and improve the Service
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activity
• To comply with legal obligations

3. Cookies and Tracking Technologies

3.1 What We Use

We use cookies, web beacons, pixel tags, and similar technologies to operate and improve the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use the Service.

3.2 Types of Cookies

• Essential cookies: Required for the Service to function. These cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences and settings to improve your experience.
• Analytics cookies: Help us understand how visitors interact with the Service so we can measure and improve performance.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed where you have given consent.

3.3 Your Choices

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functionality of certain parts of the Service. You may also opt out of analytics tracking through the settings available in your account or by following instructions provided at the point of collection.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers: We engage trusted third-party vendors to perform functions on our behalf, such as payment processing, hosting, email delivery, analytics, and customer support. These parties are contractually obligated to use your information only as directed by us and to maintain appropriate security.
• Business transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
• Legal compliance: We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With your consent: We may share your information with other parties when you have given us explicit permission to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we securely delete or anonymize it. You may request deletion of your account and associated data at any time by contacting us at [email protected].

6. Data Security

We implement technical, administrative, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request that we provide your information in a structured, commonly used, machine-readable format.
• Objection or restriction: Object to or request restriction of certain processing activities.
• Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

8. Marketing Communications

If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Even after opting out of marketing communications, you will continue to receive transactional and account-related messages.

9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will take steps to delete it promptly.

10. Links to Third-Party Sites

The Service may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our Service. We are not responsible for the content or privacy practices of those sites.

11. International Data Transfers

We operate globally and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we implement appropriate safeguards for such transfers, including contractual protections. By using the Service, you acknowledge that your information may be transferred internationally as described in this policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 604 746 5587
• Mailing address: 10700 104 Ave NW, Edmonton, AB T5K 2Y9, Canada